Support Services

Nawi Hewad

Support Services

Instruments Warranty

We offer warranty as applicable on all instruments that we offer in the market. The Warranty services include free parts replacement and maintenance services as per manufacturer’s policy during the Warranty period.
Our head office technical services staff as well as our teams operating in branches provide full back up support services to our valuable clients.

We have locally and internationally trained technical services team to provide instruments repairing and maintenance services during & post warranty period. Every year Nawi Hewad Co Ltd is investing in capacity development programs of the technical services team in order to provide our clients the best possible quality maintenance and repairing services for their laboratory instruments.
 
We offer Maintenance Services Contracts based on corrective maintenance services and preventive maintenance services with performing the required actions and thus keeping the operations of the laboratories more professionally.
 

We also provide training facilities to the personnel of Clinical Labs either working in Private or Public sector. Training facilities normally comprises of the following.
• Basic Chemistry
• Basic Hematology
• Operating training for a specific Clinical Diagnostic Instrument
• Quality Control & Calibration Procedures while performing clinical lab tests.

For the aforementioned training services, we have established a well-equipped Workshop at head office. We warmly welcome your inquiries to offer our best price proposal to provide professional and technical training services.

At Nawi Hewad Co Ltd, we take pride in not only providing top-quality clinical laboratory products but also offering tailored advisory services to meet your specific needs and requirements. Our team of experts is committed to understanding your challenges and goals, ensuring that we deliver solutions that optimize your laboratory operations.

Whether you require guidance on product selection, technical support, or strategic advice to enhance efficiency and accuracy in your clinical processes, our advisory services are designed to support you every step of the way. We are here to collaborate closely with you, leveraging our industry knowledge and experience to help you achieve your objectives.

At Nawi Hewad Co Ltd, we are dedicated to advancing knowledge and fostering innovation in the clinical laboratory products industry. We are pleased to mention our service in organizing seminars focused on understanding the latest technologies and modern trends shaping our field. These seminars take place in different cities and provinces of the country from time to time.

Our seminars are designed to provide valuable insights into emerging technologies, best practices, and industry trends that are essential for staying competitive in today’s dynamic healthcare landscape.